Question 1

What are Digital Goods and where can I use them?

Accepted Answer

It is a service that allows ZainCash subscribers to purchase all electronic cards such as (recharge cards for Asiacell lines, Google Play, PUBG, and other applications, etc.) available in the application.

Question 2

What are the cards that can be purchased from ZainCash app?

Accepted Answer

You can view the available cards by following these steps:
From the home screen, tap "Store", then select "Digital Goods" at the top.
Choose the card type (iTunes cards, Shahid VIP, Supercell, PUBG, Careem) from the card list, or search for the card at the top.
Tap "Buy". The card details will appear; select "Confirm", then complete the process by entering your wallet PIN.

Question 3

How can I see the cards that I purchased before?

Accepted Answer

You can view all the cards you have purchased through our app via Digital Goods History.
To access the Digital Cards History, tap "More", then select "My Digital Goods" from the list.

Question 4

I didn't receive the Digital Goods card that I purchased through ZainCash app, what should I do?

Accepted Answer

Please send your complaint to ZainCash team via WhatsApp with the required information:
Wallet number
Transaction number
Type of card purchased
Transaction date

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